Q2 Quarterly Data 23-24

The complaint categories graph shows that ‘property condition’ was once again the most complained about category, with 53% of all complaints. That compares to the second highest ‘complaint handling’, at 18%.

The following 2 graphs show how many complaints we receive from different types of landlords and different sizes regarding the top 3 complaint categories (property condition, complaint handling and anti-social behaviour).

This graph shows how we found maladministration (whether that be severe, partial, or maladministration) in 70% of cases in the quarter.

These graphs show how the different category findings relate to the top 3 complaint categories, the different types of landlords, and the different size of landlords.

The orders given to landlords graph shows that in 46% of cases, we ordered landlords to pay residents compensation. And the recommendations given to landlord’s graph shows that in 27% of cases, we recommended that the landlord take non-specific action (usually something that is outside a repair).

The final graph shows how many orders and recommendations we’ve made based on the top 3 complaint categories.